Refund policy
RETURNS
Returns are gladly accepted within 30 days of delivery. Merchandise must be in the original condition. Return shipping is the responsibility of the sender. Please contact us first before returning. We will credit your purchase (less shipping) back to the original form of payment. Custom or personalized items may not be returned.
EXCHANGES
Exchanges for a different thickness are gladly accepted within 30 days of delivery. Please contact us first before making the return. Merchandise must be in the original condition. Return shipping will be your responsibility. The most straightforward way to make an exchange is to return the hat press to us where we will refund your purchase price (not shipping). Then place a new order for the correct size.